FFL Software Service Commitment

We take your gun shop and firearm manufacturing concerns very seriously. Our team of FFL software and ATF compliance specialists will get back to you asap depending on the level of urgency and need to your business.

Severity

Condition

Response

L1

The application is down

ASAP

L2

Transaction issue that impacts compliance

2 hours

L3

Transaction issue that doesn’t impact compliance

4 hours

L4

Other issue or enhancement request

8 hours

eboundOr, visit the Orchid eBoundTM Training Site. The helpful resource holds software manuals, implementation guides and step-by-step instructions for using our software. Go to private Orchid eBoundTM training site now (located on Orchid Advisors).

Looking for something else?
Try Orchid Advisors for FFL Compliance or FFL Law for legal services.